Crazy software INPS: thousands of unemployed without subsidy – the Newspaper

A little thing to leave thousands of workers without a euro. It is sufficient that the bureaucratic machinery of ‘ INPS decide to do a software upgrade to make the unemployed waiting for the dole remain without money.

The chaos was generated by the change of the computer system due to the Jobs Act , which introduced new rules to get the subsidy. Then it took the disaster: delays, letters that do not arrive, rejected applications when they are eligible to be accepted. On page user INPS of Francis, who expects to get the answer from May and decided to share his Odyssey, is sending a “pin required by Italian internet” on September 4, 2015 . In short, or for some strange magic INPS employees were able to do something in the future, or – indeed – the computer system is in a tailspin.

This is reflected on the whole rigmarole of applying for aid . Francisco has presented his in order, but no one showed up for three months. After a first reminder in July, when yesterday picked up the phone and asked for clarification on his practice, he was told that it was still too early. Three months, in short, would be too few to INPS to respond. After some additional research on the server, the telephone operator was able to trace the practice actually already over for who knows how and lost in the maze of crazy software.

But the answer revealed a surprise: demand rejected for lack of sufficient contributions over the past four years. Too bad that Francis has paid over € 70 thousand euro in the last four years. So enough to obtain the subsidy. What happened then? “It’s probably a mistake – he says – now I’ll have to make an appeal. It’s amazing, one waits three months to know what will happen to her aid and then the practice is wrong.” The reason, to hear the heads of the offices of INPS, would be excessive hard work of the programs that have been stuck for a long time. And that does not work well even now.

In fact, if you go to see the portal INPS Francesco what emerges agrees with him: the contributions has been paid. One thing, then, that the INPS has already stored and that Francis again documented when making the request. Yet, in the Italian bureaucracy, is not enough. Even having attached the extract of total contribution, downloaded from the same site INPS (which shows the contributions), was sufficient to avoid the error.

“It’s all breakdowns – adds Francis – now I have to wait for a letter that ufficializzi the rejection of the application for the unemployment benefit. They told me that was sent on 15 August . Does it seem credible that INPS have worked in August, which then this year fell on a Saturday? “.

Virtually impossible. But perhaps in the hubbub of the bureaucratic systems Italian, even that which seems unlikely becomes feasible. How to conduct practices with a sowtware mad, leaving unanswered (and without pay) thousands of temporary workers and unemployed people who are waiting for money to get by.